Compelling Interpersonal Skills Training
for Powerful Organizations
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The Leader in Video-based Interpersonal Skills Training

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A new and totally updated version of a CRM healthcare industry favorite, "It's a Dog's World" takes a funny but critical look at the dos and don'ts of patient service. Employees learn it's the little things that really matter when it comes to improving patient satisfaction. A supplement to this new edition is a follow-up E-Learning course that reinforces the skills to help keep them front-of-mind.
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From chronic complainers to idea-stealers, boundary pushers to just plain jerks, a toxic co-worker can ruin your day - and your life! Based on the national best-selling book, Working with You is Killing Me teaches employees and managers how to tame a toxic co-worker by setting boundaries.
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What's News:

Buy 2 Get 1 Free - Now through 12/31/08
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Training Return on Expectations:
CRM's Ethics 4 Everyone exceeds customer expectations nearly 100 percent of the time.

5 Roadblocks to Interpersonal Training
... and How to Get Around Them

Interactive E-learning Programs in the Works - One Now Available
CRM Learning’s new partnership with DVR Learning - Read Press Release (PDF)

Surviving an Uncertain Economy through Positive Collaboration
Discover opportunities in tough times -
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Take Your Team To The Next Level

Organizations that focus strongly on interpersonal skills learning are on average 27% more productive and enjoy 40% higher revenue growth than their competitors, according to a recent study by Accenture.

When you're trying to build and maintain a positive, productive workforce, training is crucial to a successful result. And when it comes to employee training, you have several different options available to you.

At CRM Learning, we specialize in "off the shelf" training materials. We offer easy-to-use DVDs, convenient online streaming video and all the resources you need to conduct highly effective, relevant training within your organization. The best part about our approach is that the learning is actionable and shown to produce lasting behavior change.

And we let you preview entire training videos before committing to a purchase—that’s how confident we are in the quality of our training films and material; we know you’ll be impressed enough with what you see to want to buy, once you’ve found the right fit.

Our sales consultants' decades of industry experience and product knowledge makes finding the right fit easy and quick. They’re the best in the business at matching the right tool to the task, offering you a sustaining resource so you can always have confidence that you are making the right choice for your organization.

Through CRM Learning, you'll find everything you need to promote peak performance from your people with products designed to:

Resources For 'Raising The Bar'

If you're looking for a provider with a proven track record, you've come to the right place. CRM Learning has been a trusted source of training materials for over three decades. Since 1971, organizations have used our off-the-shelf video training as an alternative to spending tens—or even hundreds—of thousands of dollars developing training from scratch or bringing in outside speakers/trainers.

When you need effective content and support materials that enable you to facilitate a wide range of training programs, off-the-shelf materials are the way to go. Our videos are highly versatile and the accompanying workbooks and discussion guides can be used as is or modified to suit your training needs.
 

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For eligible Federal Government departments and agencies we offer GSA pricing.
Our GSA Contract Number: GS-02F-1431H, expires August 17, 2013.
Call your CRM Learning Government Sales Consultant for more information.